Klarna CEO Sebastian Siemiatkowski admitted the company’s AI-heavy approach to customer service went too far, leading to a ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...

Klarna, a company providing buy now, pay later loans, stopped hiring altogether in 2023 as it ramped up AI use among its ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Klarna, the buy-now-pay-later firm, will increase human hires after AI customer service fell short of expectations. Despite ...

Simply being open to AI isn't enough for Fiverr's CEO — if you're not already using it, you're out of the running.

Klarna Group Plc reported a $92 million pretax loss for the first three months of the year due to onetime costs such as staff ...

Klarna is re-evaluating its AI-driven approach, planning to rehire human staff to enhance customer service quality after ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Buy now, pay later/shopping service Klarna is one of the companies that have really been going all-in on AI. CEO Sebastian ...

Buy-now-pay-later company Klarna reduced its headcount in 2023 by -22%, to 3,500 from 5,500 in 2022, as the CEO bragged, “AI can do most jobs.” But two years later, the Swedish firm’s CEO has ...

As soon as AI-powered chatbots seemed functional enough, buy now, pay later service Klarna went all in on them, promising to ...