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North Carolina auditor releases new DMV audits

Audit reveals deteriorating DMV experience in North Carolina

The North Carolina DMV has seen a deterioration in customer and employee experience, with increased wait times, workload, and staffing shortages, according to a performance audit by the Office of State Auditor.

Axios on MSN · 4d

North Carolina's state auditor is calling for DMV reform to deal with long waits

Problems at North Carolina's beleaguered Division of Motor Vehicles could get worse if the state does not reform its structural and operational issues, according to a state audit of the agency. Why it matters: The state's DMV — which handles issues including driver's license renewals,

ABC11 on MSN · 4d

Drivers experience is 'worsening' at NC DMV North Carolina, state auditor's report says

Employees, per state audit staff, say they experience burnout, security risks, and inadequate training. The agency is also looking at 160 employment vacancies across North Carolina. The average salary is less than $50,000 per DMV examiner. Boliek is also considering looking at separating the DMV and the North Carolina Department of Transportation.

News 12 Investigates: NC DMV commissioner tackles agency's long-standing issues

Every time I came, it’s in and out." says Margaret Allen, DMV Customer.My experience overall it wasn’t terrible.” said Thomas Volpi, DMV Customer.They’re booke ...

DMV audit: Understaffed, overworked and underfunded. State auditor says relief ‘can happen quick’

North Carolina State Auditor Dave Boliek said creativity and innovation are needed to improve the customer experience at the NCDMV. The good news? “It can happen quick,” he said.

2don MSN

State leaders debate solutions for North Carolina DMV backlog issues

State leaders agree that a fix is needed to address the continued backlogs at North Carolina DMVs, but disagree on the ...

3don MSN

NC Bill could help DMV backlog: Expands online renewals & REAL ID expiration dates

Pyrtle is backing a bill to help with the DMV backlog. The bill allows drivers who come in simply to get a REAL ID to change ...

'Thanks for the donuts': NCDOT responds to NC State coach's long day at DMV

NC State men's basketball assistant coach Brandon Chambers chronicled his long day at the DMV on social media, just one day ...

WUNC4d

Could splitting NC's DMV from the DOT help ease long waits? State Auditor Dave Boliek thinks so

The N.C. Office of the State Auditor released its look into the Division of Motor Vehicles. It found that wait times have ...

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