Spurred on by the recent news of Zoho's announcement of building their own LLM from scratch, industry analysts and thought leaders Sheryl Kingstone, Esteban Kolsky and Jon Reed join me to discuss ...

Avaya's Avaya Infinity platform will support Model Context Protocol (MCP). Created by Anthropic, MCP is the open standard that allows artificial intelligence models to securely and reliably interact ...

Qualtrics has received FedRAMP High authorization, the U.S. government's highest security standard for cloud products and services.

Human-in-the-loop agent, conversation monitoring, and testing and simulation features expand ASAPP's GenerativeAgent.

Expanded partnership elevates ServiceNow-powered customer and IT support with voice AI and rich video collaboration.

Seismic, a sales enablement solutions provider, has achieved ISO 42001 certification for managing artificial intelligence responsibly across the enterprise. The certification covers the entire Seismic ...

The integration of Data Axle's scaled identity data empowers Dynata's clients with enhanced precision and privacy in audience engagement.

The second-generation of Ecosystems' Virtual Value Engine aligns providers and customers on business outcomes.

Contact center-as-a-service vendors must define the role, value, and contributions they aim to deliver in the AI era.

Innovid, providers of a platform for the creation, delivery, measurement, and optimization of advertising, now supports LinkedIn Connected TV Ads as a LinkedIn Marketing Partner for Campaign ...

Folloze, creator of the B2B Buyer Experience Platform, has launched Folloze Generator Agents, a suite of artificial intelligence-powered creative tools that enable B2B marketers to create, personalize ...

Retailers can now manage customer service across multiple Shopify and other commerce storefronts within a single Talkdesk account.