The Social Security Administration gets about 390,000 calls per day, and the average wait time for those calls as of April was 68 minutes.

A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on ...

The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too.

Social Security Commissioner Frank Bisignano said in a recent interview that he plans to use the ... The engineers Musk hired are busy replacing live customer service with artificial intelligence.

You’re not prohibited from working if you collect Social Security retirement benefits, but these rules can apply depending on ...

Artificial intelligence DOGE Social Security. Daily Newsletter. Get the best tech, science, and culture news in your inbox daily. Select ...

Social Security workers are being asked to use an AI chatbot. An animated video on how to do so failed to mention that the chatbot can’t be trusted with personally identifiable information.