isixsigma on MSN4mon
Customer Journey Map vs. Process Map: What’s the Difference?
A customer journey map is a visualization tool showing how someone engages with your product. A process map visualizes all ...
Hosted on MSN2mon
Customer journey maps: What you need to know
Customer journey maps can’t fix all of these problems, but they do give businesses the opportunity to visualize the various touchpoints and experiences our customers pass through as they move ...
Marketing4y
Customer Journey Maps for Marketers: Understand and Exceed Expectations
The touchpoints between you and your customer create their journey. See your business from your customer's point of view. A map is all about getting somewhere! In this lesson, you'll determine the ...