AT&T Launches New Guarantee, Promises to Compensate Customers for Outages
AT&T today announced a new AT&T Guarantee customer service initiative that offers "an elevated experience" with
AT&T to credit qualifying customers after service outages: Who is eligible?
AT&T made a “bold promise” to customers on Wednesday, telling them that the company plans to issue credits to consumers who lose phone service or fiber connectivity. The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
AT&T launches $750M effort to refund customers for network outages
Dallas-based telecom giant AT&T now says that if customers lose internet or phone service, they'll get a refund for the day. One executive said the effort "has the potential to change the industry."
AT&T to offer bill credits for network outages, Reuters says
AT&T said it plans to offer bill credits for network outages as part of new efforts to draw customers, Reuters’ Harshita Mary Varghese
AT&T Says It Will Now Credit You for Outages and Long Customer Service Wait Times
It is part of an effort by the company to improve its customer service. AT&T says that it wants to improve its customer service, and one way in which it is going about that is by crediting customers for internet outages and long wait times on the phone.
AT&T will offer bill credits for outages to 'make it right' with customers
U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to attract customers, after the industry experienced several significant disruptions in 2024.
AT&T to Credit Customers After Internet Outages
AT&T announced on Wednesday that it would start crediting customers for internet outages and long wait times, the latest initiative in a yearslong effort to revamp the company’s customer service. Starting Thursday,
AT&T will credit you for a day’s service after some fiber or wireless outages
AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds,
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Consumer Alert: AT&T director details new guarantee for wireless customers
AT&T is introducing a new guarantee for their wireless cellular service, becoming the only provider to offer such a promise ...
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AT&T, Verizon targeted by Salt Typhoon cyberespionage operation, but networks secure
Companies confirm being targeted by Chinese-linked Salt Typhoon hacking operation Networks now secure and out of threat Companies say they are working with law enforcement and government officials ...
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Critical Infrastructure Ransomware Attack Tracker Reaches 2,000 Incidents
Temple University’s Critical Infrastructure Ransomware Attacks (CIRA) database now contains over 2,000 entries.
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AT&T and Verizon give 'all clear' after Salt Typhoon attack
Telecom giants AT&T and Verizon have assured the public that their networks are secure following a string of cyberattacks attributed to a China-linked hacking group known as Salt Typhoon. SEE ALSO ...
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Arrest of AT&T rep highlights why it's important to always double-check what you agree to
While many customer service reps are dedicated employees who would never attempt fraud, there are bad actors, and accidents ...
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AT&T introduces new guarantee to refund costs for outages
Aiming to provide a new customer experience, AT&T introduced its AT&T Guarantee, which states that if a customer loses their phone service for more than an hour, the company will refund the cost of a ...