After the Klarna CEO’s AI avatar appeared on an investor call earlier this week, Zoom CEO Eric Yuan followed suit, also using ...

Two tech investors say behind closed doors, CEOs are discussing what they won't admit publicly: AI means smaller teams.

Other than AI Siemiatkowski admission, it wasn't obvious that this was AI. There were only a few subtle signs.

Klarna uses an AI doppelganger of CEO Sebastian Siemiatkowski to deliver quarterly earnings, and says it "streamlined" ...

Swedish fintech company Klarna is reversing its decision to replace workers within its customer service division with AI ...

Also: A Wix executive explains how YouTube draws more shoppers, Target is succeeding with self-checkout, Google still ...

Klarna, Starbucks, and Duolingo are admitting that AI can't do everything. However, their actions show they still want AI to ...

Klarna is scaling back its AI-led customer service model after admitting it reduced service quality. The fintech firm is ...

Having replaced 700 human workers with AI in 2022 to streamline operations, the company is now in the process of ...

Klarna is hiring again after replacing employees with AI. Meanwhile, Duolingo is facing blowback on social media from its ...

Though the buy now, pay later firm will once again hire customer service agents, it sees its AI chatbot as a success that has ...

Klarna is backpedaling after cutting hundreds of human jobs and replacing them with artificial intelligence. The Swedish ...