Likes and hearts are not real connection. AI-powered wearables may be the future of how we shop, date and connect.

Personalization is the heart of modern email marketing—but Google’s latest moves strip it away, one discount tag at a time.

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...

The company says its redesigned Opal platform supports specialized AI agents and advanced workflows to automate content ...

In 2022, the martech count climbed to 9,932 — up 24% from 2020 — with churn also on the rise. Nearly 1,000 solutions ...

Breeze Customer Agent has helped thousands of customers resolve over 50% of conversations Customers are seeing value goes beyond post-purchase support, including in the discovery and buying phase ...

With Aptos ONE, the fitness retailer will boost its customer engagement and omnichannel capabilities at its 50+ store ...

On May 6, 2025, Parloa announced a $120 million Series C funding round, elevating its valuation to $1 billion. The round was ...

Experts debate whether AI will drive true stack convergence and spur big-time acquisitions — or just deepen vendor silos.

What doing the dishes taught me about clear expectations and supportive feedback in delivering meaningful customer ...

As with all forms of AI and machine learning, agentic AI will require guardrails and human oversight to avoid harmful customer experiences, privacy violations, financial losses and other risks.

A deep dive into all the practitioner and vendor award winners in the 2025 CMSWire IMPACT Awards program. Now in its fourth ...