Frontier Airlines received the most customer complaints for the third year in a row, as complaints against US airlines ...

Overall, United's three MileagePlus changes won't change the program's core value proposition, but they certainly will sting.

From delays to lost luggage, concerns about safety and air traffic control, travel has recently faced some turbulent times. A ...

FORT WORTH-American Airlines (AA) has filed a lawsuit against the City of Chicago, alleging unfair gate allocation at O’Hare International Airport (ORD) favoring rival United Airlines ... The 23-page ...

After another passenger ultimately helped store the items, the aircraft returned to the gate, where security boarded to address the flight attendant’s complaint that ... approach emphasizes ...

The people of United Airlines have executed and built that ... Achieved our highest customer satisfaction scores for a first quarter, an increase of 10% year over year, recording our highest ...

CHICAGO, Jan. 21, 2025 /PRNewswire/ -- United Airlines (UAL) today reported full ... resulting in year-over-year improvement in customer satisfaction. "United had a unique strategy coming out ...

Brian Dillon is a Newsweek reporter based in London, U.K. His focus is reporting on travel and home. He has covered travel destinations and trends extensively. Brian joined Newsweek in 2024 from ...

Both United Airlines and American Airlines ... while its on-time performance and customer opinion rankings haven’t shifted much. The airline’s July tech outage led to more than 3,000 complaints being ...

He filed a complaint with United for his ... locations as part of our customer service process for locating mishandled or delayed bags.' This comes as 15 major airlines implemented a new 'Share ...

The low-cost carrier has faced an alarming surge in customer complaints—nearly three ... Southwest, and United—smaller airlines like Frontier are left to compete almost exclusively on price.